FAQ

Q. Can I share my username and password with other people?

A. No. It is prohibited under the licensing agreement we have with your parish. It is also prohibited under the agreements we have with our copyright holders. 

In addition, sharing passwords creates problems when people move to other parishes or when a user changes a username or password, thus locking out other users.

 

Q. Can we get extra usernames and passwords?

A. Yes. You can purchase extra usernames and passwords, both full and partial, for a small cost. Just send us an email and let us know what you need.

 

Q. Can I change my username and password?

A. Yes. Once you’ve logged in, you can change your username and password – just go to the Admin tab along the top of the page, then follow the prompts that will appear in the left hand column.

Choosing Usernames

Usernames should be based on the user’s name. For example, they could take the form of Mary Smith or mary-smith or mary_smith or mary.smith.

If the system says that a name is not available then simply add a random number e.g. Mary Smith45. Please do not create general usernames like “parish priest”, or “catechist”, or “musician”.

Choosing Passwords

Passwords need to be eight digits, and can include numbers, letters or characters such as # $ % (any of the “shift numbers”). Ideally a password will include a mix of upper and lower case letters as well as numbers and other characters.

Passwords cannot include any part of, or be substantially like, the username e.g. if your username is Mary Smith and you tried to use mary and/or smith in the password, the system would not allow that.

Do not use a password that you use for other purposes. In particular, do not use a password that you use for banking or online shopping.

 

Q. I’m having trouble getting into the site.

A. First, make sure you’re not using an old shortcut or “favourite” which might be trying to direct you to an old version of the site. Start afresh, typing liturgyhelp.com in the URL bar. That should take you to a page headed “Welcome to LiturgyHelp”, and you will see a login box on the right hand side of the page. Click on that.

Next, check to make sure you’re using the correct username and password. They are case sensitive, so make sure you haven’t mixed up any upper or lower case letters, or inserted any stray spaces.